Client: Town of Baileys Harbor, WI Primary Contact: Haley Adams, Town Clerk — admin@baileysharborwi.gov — 920-839-9509 Consultant: Nate Bell, Resilient Path Consulting Engagement Start: January 2026
Multi-phase IT resiliency and cost optimization engagement. Goals: reduce costs, improve network resilience, and transfer administrative control from third-party vendors to the Town.
Phase 1 — Governance: Ubiquiti cloud account created (tech@baileysharborwi.gov), all sites migrated from Quantum Technologies controller. ✓
Phase 2 — Backup Internet: Starlink installed at Town Hall, pending pfSense swap to activate. ✓
Phase 3 — Telecom Cost Optimization: VoIP assessment underway, inside wire care cancellation pending.
Phase 4 — IT Service Right-Sizing: Quantum Care Bundle expires 10/1/2026.
Phase 5 — Strategic Infrastructure: pfSense deployment in progress.
| Site | Address | WAN | Status |
|---|---|---|---|
| Town Hall | 2392 CTH F, Baileys Harbor WI 54202 | Bertram Communications + Starlink (pending) | Active |
| Fire Department | Baileys Harbor | Own WAN | Active |
| Marina | 8132 WI-57, Baileys Harbor WI 54202 | Own WAN | No UniFi gear |
| Wastewater Treatment Plant | 2605 Summit Rd, Baileys Harbor WI 54202 | Frontier | Independent |
| Vendor | Role | Contact |
|---|---|---|
| Quantum Technologies | Managed IT (transitioning) | info@quantumtechnologies.com / 920-818-0900 |
| Bertram Communications | Primary ISP (Town Hall) | — |
| Frontier | Legacy telecom | Master acct: 262-159-0645-051998-5 |
Last updated: June 2026